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5 Tips for Improving Your NPS Score

The Net Promoter Score (NPS) is a widely used measurement of customer satisfaction and loyalty. It is a simple, one-question survey that asks customers to rate on a scale from 0 to 10 how likely they are to recommend a company’s products or services to friends or colleagues. The score is calculated by subtracting the percentage of detractors (customers who give a score of 0-6) from the percentage of promoters (customers who give a score of 9-10).

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